This Privacy Policy applies to this website which is operated by Stretch Wrap Limited (StretchWrap or we or us) under the domain name www.stretchwrap.co.nz (Website).
We understand and appreciate that you, as a visitor to the Website, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. We are committed to ensuring that your privacy is protected at all times in line with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how your personal information will be treated as you access and interact with the Website, and how generally we protect your privacy and confidentiality when using the Website.
Information Storage
The information provided by customers will be held electronically by us for the purposes of facilitating the sale and purchase of goods. The information held by us will be updated as required to ensure that all information is accurate for all parties. Security safeguards have been put in place to ensure that your information is safe, and that it is not to be used by any unauthorised parties.
Securing Your Information
When making a transaction through the Website your information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that your information can not be read by or altered by outside influences.
We do not hold your credit card details, as we use third party payment provider PIN Payments. Please see the PIN Payments website, www.pinpayments.com, for details.
Once we receive your transmission, we will take reasonable steps to preserve the security of the information in our own systems.
Unfortunately, no data transmission over the internet can be guaranteed as secure. As a result, we cannot ensure or warrant the security of any information you transmit to us over the internet and you do so at your own risk.
Collected Information
If you visit an unsecure area of the Website (that is, an area where you are not required to log on) to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded. This allows us to continue the development of the Website to provide the best experience possible.
If you complete any fields in online forms on the Website, the information that you enter into the online form or survey will be stored by us.
When purchasing goods or services from us either via the Website or directly by email or over the phone, we only collect and record the relevant information relating to each transaction. That information is retained to ensure accurate records of all of a customer’s purchases.
Cookies
We use various technologies to operate and administer the Website and e-commerce platform. This may include the use of cookies and tracking technologies to allow for analysing and assessing how our online presence is operating to provide the best service to our customers.
A “cookie” is a small text file that is stored on a user’s computer. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.
The information collected in this format is as follows:
- A customer’s IP address;
- Dates and times that the Website was visited;
- Tracking what parts of the Website was visited through click activity;
- Analysis of which the Website or search words may have directed a customer to the Website; and/ or
- Technical data in terms of operating systems, devices and browsers used.
This information can be analysed in the form of reports.
The cookies used for analysis are not able to read a customer’s hard drives but the cookies themselves may be stored on your hard drive. This enables the Website to recognise customers as they make return visits to the Website.
Emails
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by us for security issues including where e-mail abuse is suspected. Our response to you may be monitored for quality assurance issues.
Mailing Lists
From time to time we will run promotions or provide information to our customers in the form of emails. Our emails are designed and sent with the ability to unsubscribe should you not want to receive information from us.
If you have any ongoing concerns or issues in relation to the emailed information you are also able to contact our privacy officer as set out below.
Information Released
We will not release any information in circumstances where you could reasonably expect information not to be released to other parties.
No information shall be shared, given, sold, rented or leased to any third parties in line with the terms set above. The information provided is for the sole use of our employees for the purpose of selling goods and services to our customers.
The Privacy Act 2020 (New Zealand) allows you the ability to request to see any information held by us. We will respond to any requests within 14 days. Any request made will need to be supported by some formal identification to ensure we are releasing information to the appropriate person.
Further Data Protection Rights
Other rights you may have in terms of data protection:
- The ability to access, correct, update or deletion of private information.
- Any personal information which was obtained on the basis of consent allows for that consent to be withdrawn at any time. Any transactions and use of the information prior to the withdrawal of consent is deemed to have been lawful. There will be no subsequent use of that information after the withdrawal of consent is revoked.
- Should you wish to raise any concerns or complaints in relation to the use of personal information you can do so through contacting our Privacy Compliance Officer via e-mail. Our Privacy Compliance Officer will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within twenty (20) days of receipt of the complaint. In the event that you are not satisfied with the resolution provided, you can make a complaint to the Privacy Commissioner at https://www.privacy.org.nz.
Queries or Concerns
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Privacy Compliance Officer, sales@stretchwrap.co.nz.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We may let you know of significant changes to this Privacy Policy by posting a notification on the Website and making the updated Privacy Policy available on the Website but we will not be in any way liable for a failure to do so.
Version: 9 April 2024